1.1 Internetport AB, org. no: 556767–0277 ('Internetport') provides internet services ('Service' or 'Services') and equipment ('Equipment') to consumers ('Customer') in accordance with these general and specific terms, which form part of the agreement ('Agreement') between Internetport and the Customer.

1.2 The content of the Service is specified in the descriptions available at any given time on the website Internetport.se ('Website').

1.3 The general terms also apply to supplementary services that the Customer and Internetport agree on after the Agreement has been concluded. Such supplementary services shall be considered part of the Service. The specific terms apply in addition to the general terms for certain Services and when purchasing Equipment.

1.4 Only private individuals can be listed as payees for private subscriptions.

2.1 To enter into the Agreement with Internetport, the Customer must be of legal age or have the consent of their guardian.

2.2 The Agreement between the Customer and Internetport includes:

• Internetport's confirmation of the Customer's order of the Service.
• Internetport's specific service terms.
• These general terms.

In case of conflicts between the above documents, they shall apply in the order listed above.

2.3 The Agreement is considered concluded when the Customer has placed an order and Internetport has confirmed the Customer's order via email, the Website, telephone, letter, or online portals provided by city networks or special communication operators.

2.4 If the Agreement has been concluded remotely, for example, after the Customer's order via Internetport's website or an online portal, the Customer has the right to withdraw from the Agreement under the Distance and Off-Premises Contracts Act (2005:59). Information about the Customer's right of withdrawal is available on the last page of these general terms.

3.1 Internetport has the right to perform a standard credit check after the Customer's order. If there is a justified reason, Internetport has the right to conduct a new credit check during the term of the Agreement.

3.2 Internetport reserves the right to require acceptable security or advance payment if the Customer's creditworthiness is insufficient.

3.3 Internetport reserves the right to refuse all or parts of the Agreement if the Customer has insufficient creditworthiness, see section 12.1.

4.1 The Website provides current information about fees, prices, and the Customer's invoices (under the login service 'My Pages').

4.2 The fee may consist of variable and/or fixed fees, any one-time fees, billing fees, and start-up fees. The Customer shall pay fixed and variable fees in accordance with the terms specified in the Agreement for each respective Service and/or hardware as well as the applicable price list. For the current price list, contact customer service.

4.3 Billing is done in advance. The first invoice issued when subscribing to a new service always covers fees for two months, i.e., the current month and the following month. For example, if the Customer orders a broadband service for SEK 200/month starting on September 1, the first invoice will amount to SEK 400 and cover both September and October. Subsequent invoices are issued monthly according to the selected billing period.

4.4 Unless otherwise agreed, fixed fees shall be paid for one (1) or three (3) months in advance.

4.5 If the Customer has chosen an email invoice and the provided email address is incorrect, or if the invoice does not reach the Customer's email address, Internetport has the right to send a paper invoice instead, subject to a fee.

4.6 The Customer is obligated to pay the invoiced amount within the specified time and in the manner indicated on the invoice or on the Website.

4.7 If payment is not received by Internetport, or by the party designated by Internetport as the payee, by the due date stated on the invoice, Internetport has the right to charge late interest in accordance with the Interest Act and has the right to charge reminder and collection fees in accordance with the law.

4.8 Unless otherwise stated, prices are excluding VAT and 25% VAT will be added to the invoice.

5.1 An email sent to the email address provided by the Customer shall be considered received by the Customer on the same day it is sent.

5.2 A letter sent to the Customer's last provided postal address shall be considered received three (3) business days after dispatch.

5.3 An SMS sent to the phone number provided by the Customer to Internetport shall be considered received by the Customer on the same day it is sent.

5.4 Messages via social media shall be considered received by the recipient on the same day they are sent.

5.5 Depending on technological advancements, other methods than those listed above may be used to contact the Customer.

6.1 Internetport's customer service is not obligated to resolve issues or provide support regarding computer equipment, network cards, routers, phones, operating systems, or software that has not been provided by Internetport.

6.2 The website specifies the times and methods through which customer service is available.

6.3 Internetport has the right to perform updates, maintenance, and modifications via the internet on equipment provided or designated by Internetport that is required for the customer to connect to or use the service in a reliable and secure manner. The customer is responsible for keeping the equipment accessible for such maintenance.

7.1 The services are intended for normal private use and regular usage by the customer and members of the customer's household. The customer may not use or grant access to any of the services for the purpose of reselling the service or for any commercial purposes.

7.2 To use the service, the customer must configure the necessary settings and have access to equipment such as connections and hardware that meet Internetport's requirements and guidelines.

7.3 The customer is responsible for the use of the service, even if it is used by someone else who has gained access through the customer.

7.4 The customer must store passwords and other codes associated with the service securely to prevent unauthorized access.

7.5 If the customer suspects that an unauthorized person has gained access to their codes or otherwise gained unauthorized access to the service, this must be reported to Internetport customer service immediately.

7.6 The customer is also responsible for unauthorized use of the service if they have failed to fulfill their obligations as stated above or if they have intentionally or negligently granted unauthorized access to the service.

7.7 The customer is always required to pay fixed fees for the service, even if they are not otherwise responsible for unauthorized use of the service.

8.1 If a fault or interruption occurs in the Service, a fault report must be made via the troubleshooting guide on the Website, by phone to Internetport's customer service, or in another manner specified by Internetport.

8.2 Internetport is not responsible for faults or interruptions in the Service caused by the Customer or other circumstances beyond Internetport's control. Furthermore, Internetport is not responsible for faults or interruptions during:

8.3 Internetport will rectify faults or interruptions for which it is responsible within a reasonable time from the Customer's fault report.

8.4 If Internetport, after a fault report from the Customer, resolves an issue that is due to the Customer or circumstances the Customer is responsible for, Internetport has the right to compensation for troubleshooting work, other work, and additional costs.

8.5 To enable Internetport to rectify faults and interruptions in the Service, the Customer is required to cooperate in troubleshooting and resolving the issue via email, telephone, or another suitable method. Internetport will determine the appropriate method based on the circumstances of the individual case.

8.6 If the Customer does not participate in troubleshooting within a reasonable time in the manner specified by Internetport, the Customer may lose the right to a price reduction. A reasonable time shall be considered five (5) days.

8.7 The Customer is entitled to a price reduction if the Service could not be used due to a fault in the Service, and the fault is due to Internetport or Internetport's partner, provided that the fault was reported in a timely manner and that the Customer participated in troubleshooting as requested by Internetport.

8.8 A valid complaint must be submitted within a reasonable time from when the fault was discovered or should have been discovered. A reasonable time is generally considered to be three (3) months.

8.9 The price reduction is limited to the portion of the fixed fee for the Service corresponding to the period during which the Service was unusable, calculated from the Customer's fault report.

8.10 A Customer entitled to a price reduction must request it within six (6) months after the fault has been resolved. The price reduction is normally credited on the next invoice. Price reductions below twenty-five (25) SEK will not be paid out.

8.11 The maximum price reduction is limited to the total amount of the Customer's fixed fees for the affected Service during the last thirty (30) days before the Customer's fault report.

8.12 If multiple services are affected by the same fault, a price reduction is only granted for one (1) service.

9.1 The Customer is only entitled to compensation for direct damages that have arisen due to Internetport's negligence.

9.2 The Customer is not entitled to compensation for indirect damages, such as lost profits, additional costs for data traffic, or other consequential damages.

9.3 Internetport's Services allow the Customer to access and/or transmit various types of information via the internet. As a provider of these Services, Internetport remains neutral, meaning that Internetport does not monitor or evaluate the content of the information the Customer sends and/or receives. As a neutral provider, Internetport is therefore not responsible for faults or damages caused by the content of the information transmitted via the Services.

9.4 Unless otherwise specified by the terms of a specific supplementary service provided by Internetport to the Customer, Internetport is also not responsible for damages caused by malicious software such as computer viruses or similar, unauthorized access, delays, corruption, or loss of data that occur during the use of the Service.

9.5 Internetport is not liable for any compensation obligations towards third parties.

9.6 The limitations of Internetport's liability according to sections 9.1–9.5 above do not apply if Internetport caused the damage intentionally or through gross negligence or if Internetport is liable under law.

10.1 Unless otherwise stated in these terms or the Agreement, the contract remains in effect from the time it is concluded and continues indefinitely with a one-month notice period.

10.2 If the parties have agreed on a specific commitment period, the following applies: If the Customer wishes to terminate the contract effective from the end of the commitment period, notice must be given at least one month before the end of the commitment period. Otherwise, the contract is automatically extended to continue indefinitely with a one-month notice period.

10.3 If the Customer terminates a contract during an ongoing commitment period, the Customer is still obligated to pay fixed fees for the remaining commitment period.

11.1 If termination is requested by the Customer, it is recommended that the Customer contact Internetport's customer service using the contact methods described on the Website. If Internetport has reason to verify the legitimacy of the termination, Internetport may require written confirmation. The Customer's termination must be confirmed in writing by Internetport with a notice of the contract's termination date.

11.2 If changes to these terms or fees result in a disadvantage for the Customer, the Customer has the right to terminate the contract effective from the date the changes take effect, provided that termination occurs no later than thirty (30) days after the changes have been announced. If the Customer does not terminate the contract, they are considered to have accepted the announced changes.

11.3 In the event of death, Internetport or a representative of the Customer's estate may terminate the contract by presenting a certified copy of the death certificate, with termination taking effect at the end of the calendar month in which Internetport is informed of the death. Otherwise, the contract will continue to be valid with the estate as the contracting party.

12.1 If Internetport, after a credit check of the Customer or otherwise, has valid reason to question the Customer's ability to pay, Internetport has the right to terminate the Agreement with immediate effect.

12.2 If Internetport's right or ability to distribute the Service to the property where the Service is used ends due to Internetport's agreement on connection to the property ceasing to be valid, Internetport has the right to terminate the Agreement with one (1) month's notice. If an agreement has been made for a fixed term, the agreement will end when the term has expired.

12.3 If Internetport reasonably suspects that the Customer is not using the Service for normal private use or otherwise using the Service in violation of the Agreement, Internetport has the right to immediately suspend the Service if Internetport finds it appropriate. Non-normal private use includes, for example, various types of interconnection, causing damage or disturbances that affect Internetport, Internetport's systems, or others, such as spamming, spreading computer viruses, or other harmful code.

12.4 If there are no specific reasons, the Customer will normally be warned before suspension and given the opportunity to immediately correct the situation.

122.5 Internetport may also suspend the Service if a) such obligation follows from the law, b) the Customer, despite a reminder, does not pay the overdue invoice for the Service within ten (10) days, or c) the Customer requests it.

12.6 The Customer is obligated to pay the fixed fee for the Service even during the time the Service is suspended.

12.7 If the Service is reinstated after suspension, Internetport has the right to charge the Customer an administrative fee.

12.8 If Internetport finds that the Customer is using the Service in violation of the Agreement or otherwise abusing the Service in such a way that damage, or a clear risk of damage, arises for Internetport or a third party, Internetport has the right to immediately suspend the Service.

12.9 Internetport always has the right to terminate the Agreement with immediate effect if the Service has been suspended based on these terms and the Customer has not corrected the issue within an acceptable period. If Internetport terminates the Agreement under this point, the Customer is also obligated to compensate the damage caused to Internetport due to the Customer's breach of the Agreement.

12.10 Internetport also has the right to terminate the Agreement with immediate effect if the Customer is significantly late with payment or repeatedly defaults on payments that are not minor. A significant delay is considered if the Customer, despite the suspension of the Service due to payment delay, does not pay the overdue invoice within fifteen (15) days after the suspension has begun.

13.1 The Customer may not transfer the Agreement to another without consent from Internetport. A request for transfer must be made in the manner specified on the Website. In the case of a transfer, Internetport reserves the right to charge an administrative fee.

13.2 Internetport has the right, without the Customer's consent, to transfer or assign its rights under the Agreement to another party in connection with the acquisition of the business providing the Service.

14.1 The customer is responsible for ensuring that the contact information provided to Internetport is correct. The customer must notify Internetport of any changes to their visit, mail, invoice, and email address, as well as other contact information and details of service delivery, well in advance, but no later than immediately after the information has changed.

14.2 The customer is responsible for the use of the service at the address to which the service is delivered according to the details provided to Internetport. The customer is therefore encouraged to notify Internetport of changes as described in point 14.1.

14.3 The customer is obligated to fulfill the Agreement even if they move to a new address.

14.4 If the customer wishes to move the delivery of the service to their new address, they must notify Internetport at least thirty (30) days in advance. Internetport will then inform the customer whether the service can be delivered to the new address. Internetport takes no responsibility for interruptions in service delivery when moving the delivery address due to the customer providing necessary information too late.

14.5 Internetport reserves the right to charge a special moving fee. Current information regarding moving terms is available on the Website.

14.6 If the customer still has a binding period on the Agreement and moves to another address, Internetport has the right to charge a final fee equivalent to the remaining fees during the binding period.

15.1 These general terms and conditions are valid until further notice. Any changes to terms must be notified at least thirty (30) days in advance via a message on the Website, letter, or email to the affected customers.

15.2 Any increase in the customer's fee must be notified via email or letter at least thirty (30) days before the increase takes effect. See also 11.2.

15.3 If the parties have agreed on a binding period for the service, any changes to the terms that are detrimental to the customer will not take effect until the end of the binding period. However, Internetport may change terms with immediate effect during the binding period if the change arises due to changes in the general price level, increased taxes and fees, increased prices from external subcontractors, government decisions, or changes in legislation.

15.4 Internetport has the right to make changes to the service without prior notice to the customer, as long as the changes do not substantially affect the service's functionality.

15.5 Internetport reserves the right to correct incorrect prices and cancel orders in the event of obvious errors or incorrect publication of prices, product information, or service descriptions.

16.1 A party shall be relieved from liability, damages, and other consequences if the fulfillment of a specific obligation is prevented or significantly hindered by circumstances beyond the party's reasonable control or foresight. Such relieving circumstances may include lightning strikes, labor conflicts, fires, zombie apocalypses, changed regulations, government intervention, as well as errors or delays in services from subcontractors due to similar circumstances.

17.1 Swedish law shall apply to the Agreement.

17.2 In the event of a dispute between Internetport and the Customer, the parties shall first attempt to resolve it. If the parties cannot reach an agreement, the dispute may be resolved by the Swedish National Board for Consumer Disputes (ARN) or by a general court.